Hamilton Relay/CapTel COVID-19 Operational Update, April 24, 2020
Over the course of the last several weeks, we have seen unprecedented demand for our services. We have been focused on ensuring the essential services we provide remain uninterrupted, allowing our customers to stay connected with family, friends, healthcare professionals and businesses. The top priority in accomplishing that goal is the safety and health of our employees, and our commitment has never wavered. To date, in addition to following CDC guidance, we have taken several steps to mitigate COVID-19-related risk to our team, including:
- Re-engineered our call centers to provide safe physical distances between agent workstations
- Modified policies and procedures to support physical distancing and employee needs
- Increased communications on mask usage and hygiene in our call centers
- Restricted meetings to limit the opportunity for people to congregate as much as possible
- Increased virtual communications and meetings to support social distancing
- Restricted and reduced the number of people in our buildings in order to reduce any risk of transmission
- Built out our IT infrastructure to allow agents to work safely and securely from their homes
- Increased disinfecting building sweeps
- Provided hand sanitizer and disinfecting supplies for all employees
- Installed foot-openers for bathroom doors and made other changes to limit the need to touch timeclocks and other high-traffic surfaces
…And more. We are deeply proud of the commitment our call center agents bring to their work on a daily basis, and it’s our honor to do everything we can to keep them healthy and safe while performing their duties.
Notice Regarding COVID-19, March 18, 2020
With the current global effect of coronavirus (COVID-19), Hamilton recognizes the importance of staying connected with family, friends, colleagues and businesses - now, more than ever. Given the widespread recommendation of social distancing, the ability to communicate over the telephone is critical. We continue to provide relay and captioned telephone services to our customers with our call processing continuing to be fully operable and available 24/7.
If you should experience a delay, please stay on the line. Your call will be routed to a Communication Assistant (CA) as soon as one becomes available. As the current situation continues to evolve, we will keep you updated and informed of any changes - please know that our Customer Care reps are also available to answer questions you may have.
We appreciate your patience and understanding, and we are incredibly grateful for your support. We extend positive thoughts for health and safety to you and yours.
Hamilton CapTel has a solution that’s right for you
Programs for Healthcare Professionals
Since 2003, Hamilton CapTel has made more than 100 million captioned telephone conversations possible for individuals with hearing loss. As a professional, this is the kind of proven captioned telephone technology you can count on and recommend without hesitation.
Hearing Healthcare Professionals
You understand the challenges of hearing loss and how even a simple phone call can influence a patient’s outlook on life. This is why the Hamilton CapTel Hearing Healthcare Program includes complimentary demo phones, certified Noah 4 integration, patient educational materials, installation support and more… it’s never been easier to qualify your patients for a Hamilton CapTel Phone at no cost.1
Senior Care Professionals
Keeping seniors connected with family, friends and healthcare professionals is what the Hamilton CapTel Senior Care Program is all about. From senior living communities to aging in place home care, the Senior Care Program has a simple solution to keep your patients and clients talking on the phone with clarity and confidence.
Hamilton CapTel means business!
Hamilton® CapTel® for Business, Interconnected by Tenacity™ is available to individuals who experience hearing loss and have difficulty hearing on the phone while in the workplace. Hamilton CapTel displays captions of what’s being said on the screen of the Cisco® Voice over IP (VoIP) phone.
Hamilton CapTel in the news
October 27, 2017
Captioned Telephones Increase Engagement, Social Networks and Quality of Life in Senior Living Communities
A new case study published by the LeadingAge Center for Aging Services Technologies (CAST), reveals that residents in senior living communities who use captioned telephones are less likely to experience the adverse effects of loneliness.
Support for Existing Customers
Already using Hamilton CapTel?
If you need assistance, want to get up and running with a new solution or have a question about how to get the most out of your CapTel Phone, Mobile App, Web CapTel or Business solution, our Customer Care Team is standing by for you.
Serving those who served
Hearing loss is the number one service-related injury affecting veterans. Often overshadowed by the other challenges our service men and women face, hearing loss is nevertheless intertwined both physically and emotionally – as a trigger, a constant reminder or an everyday frustration. It is a very unique and personal challenge for many veterans. Heroes With Hearing Loss® – provided by Hamilton® CapTel® – is a platform of engagement, providing insightful solutions and successful lifestyle-focused results.